Welcome to our Privacy Policy. Your privacy matters to us – this policy explains what personal information we collect at our hotel website, how we use it, and the choices you have. By using our site or booking services, you agree to the practices described below.

Information We Collect

We collect information to provide reservations, improve services, and communicate with you. Types of information we may collect include:

• Contact details: name, email address, phone number, postal address.
• Reservation details: stay dates, room preferences, number of guests, payment and billing information.
• Identity verification: government ID details when required for check-in or regulatory compliance.
• Communications: messages you send us, customer service requests, and feedback.
• Device & usage data: IP address, browser type, pages visited, and cookies for analytics and site functionality.

How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Process bookings, payments, check-ins, and check-outs.
• Communicate reservation confirmations, changes, promotions, and important notices.
• Provide personalized services and room preferences during your stay.
• Improve our website, services, and customer experience through analytics.
• Comply with legal obligations, safety, and security requirements.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, and similar technologies to operate the website, remember preferences, measure site performance, and deliver relevant content or advertising. You can control cookie settings through your browser; please note that disabling certain cookies may affect website functionality.

Sharing and Disclosure

We may share your information in limited circumstances:

• With service providers who perform services on our behalf (payment processors, reservation systems, marketing platforms, and analytics vendors).
• With third parties when required by law or to respond to legal processes or safety concerns.
• With other companies in the event of a business transfer, merger, or sale – in which case we will notify affected users where required by law.

Third-Party Links

Our website may contain links to third-party websites (travel partners, review sites, social media). This policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no security measure is completely foolproof. If a data breach affecting your personal information occurs, we will follow applicable legal obligations for notification.

Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to access, correct, restrict processing, delete, or obtain a copy of your data. To exercise these rights or to request that we update or delete your information, please contact us using the details below. We may need to verify your identity before responding to requests.

Children

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under applicable age limits. If you believe we have collected such information, please contact us so we can take steps to delete it.

International Transfers

If you are located outside the country where our business operates, please be aware your information may be transferred to, stored, and processed in the country where our systems are located. We take steps to ensure appropriate safeguards for cross-border transfers as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on the website with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

• Privacy Officer / Guest Relations
• Email: [email protected]
• Phone: +1 234 56789

Effective Date: October 29, 2025

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.